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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joan

August 6, 2026

5  out of  5
rating by Joan
"We have dealt with State Farm for many years because they have always been a trusted and reliable insurance company and have a proven good history. All of the agents have always been exceptional. Recently, dealing with Jennifer Boria of the Lake Wylie, SC office, I have once again been impressed. Jennifer was friendly, efficient and promptly answered questions and assured that our needs were met. Thank you Jennifer and thanks also to all of the helpful State Farm personnel."
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Kelly Wren

July 31, 2026

5  out of  5
rating by Kelly Wren
"What a great team of helpful & knowledgeable people at Jay Killen’s State Farm family.
Always very helpful with all the changes that go on. We’ve been with them almost 30 years🩷"
We responded:
"Thank you, Kelly! I'm really happy to hear that you've found our team helpful and knowledgeable over the years. It's wonderful to have had you with us for almost 30 years. We truly value your trust and support. Let us know if we can help with anything else!"
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BRETT DYE

July 16, 2026

5  out of  5
rating by BRETT DYE
"Always extremely helpful everytime I call with questions"
We responded:
"Thank you, Brett! I'm happy to hear that you find our team extremely helpful whenever you call with questions. We're here to make things as easy as possible for you. Let us know if we can help with anything else!"
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L S

July 9, 2026

5  out of  5
rating by L S
"Everyone is very nice and helpful at this office. We recently transferred our auto policies to this agent and also added another vehicle to the policy. Casey and Sarah made this transition seamless. These ladies took the time to go over everything and explain to me what the changes were and how there changed our premium. Excellent service!"
We responded:
"Thank you, L S! I'm happy to hear that Casey and Sarah made your transition to our office smooth and informative. We always strive to provide excellent service and ensure our customers understand their policies. So glad you're part of our office family. Let us know if we can help with anything else!"
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Stephanie Hallman

July 8, 2026

5  out of  5
rating by Stephanie Hallman
"I am very happy with the customer service/ assistance that I receive when I contact Casey McCarter with State Farm. She is consistently very responsive to a question or request. On one occasion I received a response back from a question via email within a few minutes. She delivers high quality professionalism each time I speak with her and makes me feel like I am being heard and gives clear guidance on my issues. I really appreciate her support and her efforts to make sure that I am a satisfied customer.

Thanks Casey"
We responded:
"Hi Stephanie! I love to hear that Casey has been so helpful and responsive during your time together! We strive to deliver friendly and helpful guidance for all! Thank you for taking the time to leave us this review! "
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Denise Flasco

June 2, 2026

5  out of  5
rating by Denise Flasco
"Tracey at State Farm was super helpful with coordinating insurance information with my leinholder. I appreciate her prompt attention to details. Rico, the greeting dog, made me smile with his wagging tail and playful kisses."
We responded:
"Thank you for the wonderful review! We’re so glad Tracey was able to coordinate your insurance information with your lienholder and that her attention to the details made the process easier.

And we’re thrilled Rico brought a smile to your day—his wagging tail and kisses are always a hit! 🐾

Thanks again for choosing State Farm!"
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rachel ringler

May 29, 2026

5  out of  5
rating by rachel ringler
"Jennifer was very friendly and patient in answering all of our insurance questions and we had significant cost savings by bundling our home and auto insurance with the Jay Killen office in Lake Wylie. It is nice to know that we can stop in and do face to face meetings anytime as well."
We responded:
"Rachel, thank you so much for the 5-star review! I truly appreciate you choosing us, and I’m so glad you had a great experience with Jennifer. I’m especially happy to hear she was helpful by answering your questions and helping you get significant savings by bundling your Home and Auto insurance with our Jay Killen Agency in Lake Wylie.

It means a lot to know you enjoy having the option to stop by for face-to-face meetings. We’re glad you're back in the area—hope to see you soon!"
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Steven Daves

May 8, 2026

5  out of  5
rating by Steven Daves
"Casey has done great with communication, and helping us with getting started with our State Farm insurance journey"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Casey provided excellent communication and support as you began your State Farm insurance journey. We're here for you every step of the way!"
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Maggie Hines

May 2, 2026

5  out of  5
rating by Maggie Hines
"Very happy with Casey and her awesome service! Highly recommend this office!"
We responded:
"Thank you so much for the 5-Star review! We're thrilled to hear that Casey provided you with awesome service. Your recommendation means a lot to us, and we look forward to serving you again!"
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Tracie Parker

April 30, 2026

5  out of  5
rating by Tracie Parker
"Great prompt service from Casey McCarter with taking care of our insurance needs!"
We responded:
"Hi Tracie! Welcome to the agency! We are so happy to have you with us. It’s great to hear that Casey McCarter provided such prompt service and made the transition of your insurance needs smooth and easy—she’s a vital part of our office and will be thrilled to hear your feedback.

Please don't hesitate to reach out if you have any questions as you settle in. We look forward to working with you for years to come!"
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jonathon marchetti

March 29, 2026

5  out of  5
rating by jonathon marchetti
"Dealing with Jennifer Boria has been great. She is super responsive and helped with numerous products. Would definitely recommend."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jennifer provided you with excellent service and support. Your recommendation means a lot to us, and we look forward to assisting you with anything you need in the future!"
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Paul Stefano

March 26, 2026

5  out of  5
rating by Paul Stefano
"Awesome home town customer service, it is great to have people like Jennifer Boria that is responsive and extremely helpful!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience with Jennifer. It’s our goal to provide hometown customer service you can count on, and we’re glad Jennifer delivered just that. We truly appreciate your support!"
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George Strange

March 13, 2026

5  out of  5
rating by George Strange
"Very pleasant people to work with up there and they send friendly reminders if you have a hard time remembering when your due date is I've been with them for 5 years and it's just been a blessing to deal with them and they're very nice people"
We responded:
"Hi George! Thank you so much for the kind words and for being with us for the past five years. We know life gets busy, so we’re always happy to send those reminders to help out! It’s truly been a blessing for us to work with you as well. We appreciate your loyalty!"
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Stephen Gray

March 12, 2026

5  out of  5
rating by Stephen Gray
"Staff is super friendly and helpful. Very professional."
We responded:
"Thank you so much for the 5-star review! We’re thrilled to hear you had a great experience with our team. Providing friendly and professional service is what we strive for every day. We look forward to seeing you again soon!


"
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Sandy Fordham

March 10, 2026

4  out of  5
rating by Sandy Fordham
"Tt Tracy and was great"
We responded:
"Sandy, thank you for the wonderful review! We are so glad to hear that you had a positive experience with us here on State Farm Agent Jay Killen’s Team. If there is anything we can do to make it a 5- star experience next time, please do not hesitate to share your thoughts!"
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Diane Bolton

March 9, 2026

5  out of  5
rating by Diane Bolton
"Jay Killen has been our State Farm Insurance agent for home and auto coverage for more than 18 years. The customer service and support he provides are unmatched. I would highly recommend him to anyone looking for an agent who truly values their customers the way Jay does."
We responded:
"Diane, thank you so much for the kind words and for trusting us with your home and auto for the last 18 years! It’s been an absolute pleasure working with you, and we truly appreciate the recommendation. Here’s to many more years of taking care of what matters most to you"
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Elis Boria

March 6, 2026

5  out of  5
rating by Elis Boria
"Great staff! Worked with Jennifer on switching auto policies. She made the process easy and saved a bunch. Highly recommended."
We responded:
"Thank you so much for your kind words, Elis! We're glad Jennifer could make the switch to your new auto policy easy and help you save. Your recommendation means a lot to us, and we’re here anytime you need assistance in the future!"
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Sara Michaels

March 6, 2026

5  out of  5
rating by Sara Michaels
"Rico Sweetest greeter ever!!!!!"
We responded:
"Thank you for the wonderful shoutout! We're so happy to hear that Rico, our sweetest greeter, made such a great impression. He’s definitely a special part of the team here at State Farm and loves welcoming everyone who walks through our doors! 🐾😊"
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Kasey Merrill

March 6, 2026

5  out of  5
rating by Kasey Merrill
"I called to get a quote on several vehicles as we are looking to switch insurance companies and I couldn't thank Sara enough for her time and professionalism to make this an easy experience. Thank you!"
We responded:
"Thank you, Kasey, for your kind words! We're delighted to hear that Sara provided you with excellent service and made getting quotes for your vehicles an easy and professional experience. We appreciate you considering us for your insurance needs and look forward to the opportunity to assist you further!"
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Nicole Brown

March 6, 2026

5  out of  5
rating by Nicole Brown
"I had a great experience start to finish with my representative Jennifer B. at Jay Killen’s agency. She helped me navigate switching my insurance from Nationwide to State Farm for a much better rate and more coverage. The transition was exceptional smooth. All my questions were answered quickly and professionally with Jennifer’s extensive knowledge in the insurance field for auto and home! I highly recommend this agency and my representative Jennifer B. 👏🏼"
We responded:
"Thank you so much for your wonderful review, Nicole! We're thrilled to hear that Jennifer provided you with exceptional service and made your transition from Nationwide to State Farm smooth and hassle-free. Jennifer’s expertise and dedication truly make a difference, and we’re glad she was able to answer all your questions and find the best coverage for you. Your recommendation means a lot to us, and we look forward to continuing to serve you for all your insurance needs!"
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Serge Savage

February 20, 2026

2  out of  5
rating by Serge Savage
"STATE FARM IS VERY EXPENSIVE NOW.

Update review:
UNFORTUNATELY RATES WENT THROUGH THE ROOF. Chopped the rates by 75% by shopping around. Being loyal got me screwed. Do your due diligence and shop insurance. Not gonna pay more than you have to. Crazy how much money I’m saving."
We responded:
"Thank you for sharing your feedback. We understand how important it is to find the right coverage at a price that fits your budget, and we’re sorry to hear that you felt your loyalty was not rewarded.

Since you left our agency, State Farm has implemented two rate decreases aimed at providing more competitive pricing to our customers. We always encourage clients to shop around to ensure they’re getting the best value, and we’re glad to hear you found savings that work for you."
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Madison Grice

February 5, 2026

5  out of  5
rating by Madison Grice
"Tracey is awesome!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Tracey provided you with an awesome experience. We appreciate your support!"
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Mary Neely

February 4, 2026

5  out of  5
rating by Mary Neely
"I have been with state farm over 40 years. With Jay Killen since he opened in Lake Wylie. The workers are phenomenal. Claims have been handled quickly. I could find insurance cheaper but I doubt I would find the service I get at State Farm."
We responded:
"Thank you so much for your incredible loyalty over the past 40 years! We’re thrilled to hear that you’ve had such a positive experience with State Farm and the Jay Killen Agency. Providing exceptional service and quick claims handling is our top priority, and your kind words mean the world to us. We truly appreciate your trust and look forward to continuing to serve you for many more years to come!

"
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Traci Williamson

February 3, 2026

5  out of  5
rating by Traci Williamson
"I have used State Farm/Jay Killen for many years for my car and homeowners insurance. I am highly satisfied with their team. They are all so helpful and have been so kind whenever I have any questions or need assistance. Highly recommend!"
We responded:
"Thank you so much for your kind words and for being a loyal client over the years! We’re thrilled to hear that you’ve had such a positive experience with our Agency. Providing helpful and friendly service is our top priority, and your recommendation means the world to us. If you ever need anything, don’t hesitate to reach out!"
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Aaron Luce

February 3, 2026

5  out of  5
rating by Aaron Luce
"I have always dealt with Casey , and have never had an issue. Everyone is nice and helpful . Great people"
We responded:
"Aaron, thank you for the rating and review. I really appreciate your comments and I'm sure Casey will too! "