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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Madison Grice

February 5, 2026

5  out of  5
rating by Madison Grice
"Tracey is awesome!"
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Mary Neely

February 4, 2026

5  out of  5
rating by Mary Neely
"I have been with state farm over 40 years. With Jay Killen since he opened in Lake Wylie. The workers are phenomenal. Claims have been handled quickly. I could find insurance cheaper but I doubt I would find the service I get at State Farm."
We responded:
"Thank you so much for your incredible loyalty over the past 40 years! We’re thrilled to hear that you’ve had such a positive experience with State Farm and the Jay Killen Agency. Providing exceptional service and quick claims handling is our top priority, and your kind words mean the world to us. We truly appreciate your trust and look forward to continuing to serve you for many more years to come! "
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Traci Williamson

February 3, 2026

5  out of  5
rating by Traci Williamson
"I have used State Farm/Jay Killen for many years for my car and homeowners insurance. I am highly satisfied with their team. They are all so helpful and have been so kind whenever I have any questions or need assistance. Highly recommend!"
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Aaron Luce

February 3, 2026

5  out of  5
rating by Aaron Luce
"I have always dealt with Casey , and have never had an issue. Everyone is nice and helpful . Great people"
We responded:
"Aaron, thank you for the rating and review. I really appreciate your comments and I'm sure Casey will too! "
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Jim Carson

January 28, 2026

5  out of  5
rating by Jim Carson
"I have been insured through Jay's office for over 25 years. They have provided exceptional service and support since the day I transferred my policies to them. The bottom line is I have always had the right coverage when I needed to make a claim. Jay and his staff have a way of making insurance easy to understand and simple to maintain. My claim experience with Jay and State Farm has been outstanding. I call Jay's office, they get the information they need, and then I get a call with a settlement arrangement that matches what my policy says I should expect. Insurance doesn't get easier than working with Jay."
We responded:
"Thank you so much, Jim, for your incredible 5-star review and for trusting our office with your insurance needs for over 25 years. We’re truly honored to have provided you with exceptional service and support throughout this time. It means a lot to us to know that we’ve been able to make insurance easy to understand and hassle-free for you. Your kind words about our claims process and commitment to getting you the right coverage are greatly appreciated. We look forward to continuing to serve you for many more years to come!"
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Janet Champagne

January 27, 2026

5  out of  5
rating by Janet Champagne
"Been with State Farm- Jay Killen- for 20+ years, everyone is always friendly, helpful and gets back with you at a reasonable time."
We responded:
"Thank you so much for your kind words, Janet! We're thrilled to hear that you've had such a positive experience with Jay Killen and the State Farm team over the past 20+ years. Providing friendly and timely service is very important to us, and your feedback means a lot. We look forward to continuing to assist you for many more years to come!"
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William Harris

January 22, 2026

5  out of  5
rating by William Harris
"I have been with State Farm (Jay Killians office) for over 15 years and they have been there everytime I have needed them. I will be with them another 15 years or more. If you need insurance of any kind these are the professionals you need to contact. Thank you to all the ladies in the office and Jay Killian!!!"
We responded:
"Thank you so much, William, for your incredible loyalty and kind words! We’re honored to have been your trusted insurance team for over 15 years and look forward to many more years of serving you. Your recommendation means the world to us, and we’ll be sure to share your appreciation with Jay and the entire team. If you ever need anything, we’re always here to help!"
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Mike Lloyd

January 22, 2026

5  out of  5
rating by Mike Lloyd
"Helped me set up autopay today. It was seamless and easy for me."
We responded:
"Thank you, Mike! We're glad to hear that setting up autopay was seamless and easy for you. If you ever need any further assistance, don’t hesitate to reach out. We're here to help!"
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Jennifer

January 20, 2026

5  out of  5
rating by Jennifer
"Helpful team, always available to answer questions. Nice to be able to call and get someone on the phone instantly."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that our team has been helpful and readily available to assist you. Providing quick and personal support is very important to us, and we're glad it made a positive difference. Please don't hesitate to reach out anytime!"
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Jody Tatham

January 20, 2026

5  out of  5
rating by Jody Tatham
"Best company I have ever worked with professional staff willing to help you with anything excellent insurance company 👍🏻"
We responded:
"Thank you so much, Jody! We're thrilled to hear that you had such a positive experience with our team. Providing professional and helpful service is our top priority, and your kind words mean a lot to us. We look forward to continuing to support you with all your insurance needs!"
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Laura Piestrak

January 16, 2026

5  out of  5
rating by Laura Piestrak
"Professional, personable"
We responded:
"Thank you for your 5-star review! We're glad to hear you found our service both professional and personable. We appreciate your kind words and look forward to serving you again!"
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Clare Heider

January 15, 2026

5  out of  5
rating by Clare Heider
"The office personnel have assisted me with questions and data entry. To be slightly non computer friendly tests the patience in the office with no criticism sensed Thank you to them all"
We responded:
"Thank you so much for your kind words! We're glad our team could assist you throughout the process. It's our pleasure to help, and we're always here whenever you need us. Thanks again for your thoughtful feedback!"
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William Colon

January 15, 2026

5  out of  5
rating by William Colon
"I've been with State farm for 22 years and I have never had any problems with them. They always took care of everything and any problems that I would have."
We responded:
"Hi Mr. Colon, Thank you so much for your incredible loyalty over the past 22 years! We’re thrilled to hear that State Farm has consistently taken care of you and your needs. Your trust means the world to us, and we look forward to continuing to serve you for many years to come. If you ever need anything, please don’t hesitate to reach out!"
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Sonya Spalding

January 14, 2026

5  out of  5
rating by Sonya Spalding
"I've been a customer of this agency for a long time and they have been wonderful to deal with. They're always so helpful and friendly!"
We responded:
"Hi Sonya, Thank you so much for your kind words and continued loyalty! We're thrilled to hear that our team has been helpful and friendly throughout your experience. It’s always a pleasure to assist you, and we look forward to serving you for many more years to come!"
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Staci Maher

January 13, 2026

5  out of  5
rating by Staci Maher
"Loved working with Jennifer at Jay Killian State Farm. They are very responsive and thorough. I was able to reduce my insurance cost and get great coverage. Jennifer promptly replied to all my questions and concerns. Very professional !"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jennifer provided you with responsive, thorough, and professional service. It's wonderful that you were able to reduce your insurance costs while getting great coverage. We truly appreciate your trust and look forward to continuing to serve you!"
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paul burghard

January 13, 2026

5  out of  5
rating by paul burghard
"I have been a customer for many years and have all of my vehicles insured at Killen. Staff at Killen is very knowledgeable and helpful."
We responded:
"Thank you, Paul, for your continued trust and loyalty over the years! We're delighted to hear that our team has been knowledgeable and helpful in meeting your insurance needs. We truly appreciate having you as a valued customer and look forward to serving you for many more years to come!"
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Lee Willey

January 12, 2026

5  out of  5
rating by Lee Willey
"I have been connected with the Jay Killen office for several years now and they have always provided great service. They are quick to reply to messages and very clear about their communication. Great service, every time! Thank y’all!"
We responded:
"Hi Lee, Thank you so much for your kind words and continued trust in the Jay Killen office! We’re thrilled to hear that our team has consistently provided you with clear communication and prompt service. Your support means the world to us, and we look forward to assisting you for many more years to come. Thanks again!"
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Will Hurst

January 9, 2026

5  out of  5
rating by Will Hurst
"I've had State Farm for many, many years and can always count on Sarah or Casey helping me with whatever I need. Their care for customers shows by how they interact, with professionalism and helpful attitudes!"
We responded:
"Thank you so much for your kind words, Will! We're thrilled to hear that Sara and Casey have consistently provided you with the professional and caring service you deserve. Your loyalty means a lot to us, and we're always here to help with whatever you need!"
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AJ Z

January 6, 2026

5  out of  5
rating by AJ Z
"Great experience, I was able to walk right in and get the help i need right away/ questions answered versus calling a 1800 number and sitting on hold for an hour."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that you had a seamless experience and received prompt assistance. Providing personalized, timely support is very important to us, and your feedback means a lot. Please don't hesitate to reach out if you need anything else!"
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Caroline Melton

January 3, 2026

5  out of  5
rating by Caroline Melton
"I’ve had a great experience with State Farm for life insurance. The process was straightforward, the rates were competitive, and my agent took the time to clearly explain my options without any pressure. It’s reassuring to know my family is protected by a company that’s reliable and easy to work with. Highly recommend."
We responded:
"Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a smooth experience and felt supported throughout the process. Providing clear information and competitive rates is very important to us, and we're glad your agent could assist you effectively. Your family's protection and peace of mind are our top priorities. We truly appreciate your recommendation!"
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Samantha Thames

January 3, 2026

5  out of  5
rating by Samantha Thames
"The State Farm insurance staff are very knowledgeable and made navigating my insurance needs easy and stress-free."
We responded:
"Thank you so much for your wonderful review, Samantha! We're delighted to hear that our team made your insurance experience easy and stress-free. Providing knowledgeable and supportive service is our goal, and your feedback means a lot to us. If you ever need anything else, we're here to help!"
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Christina Parker

January 3, 2026

5  out of  5
rating by Christina Parker
"This office is great! The lady that answers the phone is so sweet and professional! Highly recommend!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that our team made a positive impression with their professionalism and friendliness. Your recommendation means a lot to us! If you ever need anything, we're here to help."
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Kenny Childers

January 3, 2026

5  out of  5
rating by Kenny Childers
"I have been a client of State Farm and Jay Killen for almost 20 years and have never experienced anything but the best service and professionalism from the entier team. I deal with Casey McCarter most often and she is very friendly and helpful. I would recommend Jay Killen without hesitation."
We responded:
"Thank you, Kenny! We truly appreciate your thoughtful review and are glad our team could provide you with professional and friendly service. Your recommendation means a great deal to us. Please feel free to reach out anytime—we’re always here to assist you!"
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Tracy Snow

January 2, 2026

5  out of  5
rating by Tracy Snow
"Nice people at the Jay Killen-State Farm office. Very professional and helpful over the phone."
We responded:
"Thank you so much for your kind words, Tracy! We're glad to hear that our team at the Jay Killen-State Farm office provided you with professional and helpful service over the phone. We appreciate your feedback and are always here to assist you!"
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Daniel Todd

January 2, 2026

5  out of  5
rating by Daniel Todd
"Had a policy with them for 20 years and always helpful. They were extremely helpful today helping me file a claim against another insurance for a wreck."
We responded:
"Thank you so much for your loyalty over the past 20 years, Daniel! We're glad to hear that our team was able to assist you promptly and effectively with your claim. Providing helpful and reliable service is our top priority, and your continued trust means a lot to us. If you need anything else, we're always here to support you!"