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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of George Strange

George Strange

March 13, 2026

5  out of  5
rating by George Strange
"Very pleasant people to work with up there and they send friendly reminders if you have a hard time remembering when your due date is I've been with them for 5 years and it's just been a blessing to deal with them and they're very nice people"
We responded:
"Hi George! Thank you so much for the kind words and for being with us for the past five years. We know life gets busy, so we’re always happy to send those reminders to help out! It’s truly been a blessing for us to work with you as well. We appreciate your loyalty!"
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Stephen Gray

March 12, 2026

5  out of  5
rating by Stephen Gray
"Staff is super friendly and helpful. Very professional."
We responded:
"Thank you so much for the 5-star review! We’re thrilled to hear you had a great experience with our team. Providing friendly and professional service is what we strive for every day. We look forward to seeing you again soon! "
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Sandy Fordham

March 10, 2026

4  out of  5
rating by Sandy Fordham
"Tt Tracy and was great"
We responded:
"Sandy, thank you for the wonderful review! We are so glad to hear that you had a positive experience with us here on State Farm Agent Jay Killen’s Team. If there is anything we can do to make it a 5- star experience next time, please do not hesitate to share your thoughts!"
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Diane Bolton

March 9, 2026

5  out of  5
rating by Diane Bolton
"Jay Killen has been our State Farm Insurance agent for home and auto coverage for more than 18 years. The customer service and support he provides are unmatched. I would highly recommend him to anyone looking for an agent who truly values their customers the way Jay does."
We responded:
"Diane, thank you so much for the kind words and for trusting us with your home and auto for the last 18 years! It’s been an absolute pleasure working with you, and we truly appreciate the recommendation. Here’s to many more years of taking care of what matters most to you"
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Elis Boria

March 6, 2026

5  out of  5
rating by Elis Boria
"Great staff! Worked with Jennifer on switching auto policies. She made the process easy and saved a bunch. Highly recommended."
We responded:
"Thank you so much for your kind words, Elis! We're glad Jennifer could make the switch to your new auto policy easy and help you save. Your recommendation means a lot to us, and we’re here anytime you need assistance in the future!"
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Sara Michaels

March 6, 2026

5  out of  5
rating by Sara Michaels
"Rico Sweetest greeter ever!!!!!"
We responded:
"Thank you for the wonderful shoutout! We're so happy to hear that Rico, our sweetest greeter, made such a great impression. He’s definitely a special part of the team here at State Farm and loves welcoming everyone who walks through our doors! 🐾😊"
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Kasey Merrill

March 6, 2026

5  out of  5
rating by Kasey Merrill
"I called to get a quote on several vehicles as we are looking to switch insurance companies and I couldn't thank Sara enough for her time and professionalism to make this an easy experience. Thank you!"
We responded:
"Thank you, Kasey, for your kind words! We're delighted to hear that Sara provided you with excellent service and made getting quotes for your vehicles an easy and professional experience. We appreciate you considering us for your insurance needs and look forward to the opportunity to assist you further!"
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Nicole Brown

March 6, 2026

5  out of  5
rating by Nicole Brown
"I had a great experience start to finish with my representative Jennifer B. at Jay Killen’s agency. She helped me navigate switching my insurance from Nationwide to State Farm for a much better rate and more coverage. The transition was exceptional smooth. All my questions were answered quickly and professionally with Jennifer’s extensive knowledge in the insurance field for auto and home! I highly recommend this agency and my representative Jennifer B. 👏🏼"
We responded:
"Thank you so much for your wonderful review, Nicole! We're thrilled to hear that Jennifer provided you with exceptional service and made your transition from Nationwide to State Farm smooth and hassle-free. Jennifer’s expertise and dedication truly make a difference, and we’re glad she was able to answer all your questions and find the best coverage for you. Your recommendation means a lot to us, and we look forward to continuing to serve you for all your insurance needs!"
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Serge Savage

February 20, 2026

2  out of  5
rating by Serge Savage
"STATE FARM IS VERY EXPENSIVE NOW. Update review: UNFORTUNATELY RATES WENT THROUGH THE ROOF. Chopped the rates by 75% by shopping around. Being loyal got me screwed. Do your due diligence and shop insurance. Not gonna pay more than you have to. Crazy how much money I’m saving."
We responded:
"Thank you for sharing your feedback. We understand how important it is to find the right coverage at a price that fits your budget, and we’re sorry to hear that you felt your loyalty was not rewarded. Since you left our agency, State Farm has implemented two rate decreases aimed at providing more competitive pricing to our customers. We always encourage clients to shop around to ensure they’re getting the best value, and we’re glad to hear you found savings that work for you."
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Madison Grice

February 5, 2026

5  out of  5
rating by Madison Grice
"Tracey is awesome!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Tracey provided you with an awesome experience. We appreciate your support!"
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Mary Neely

February 4, 2026

5  out of  5
rating by Mary Neely
"I have been with state farm over 40 years. With Jay Killen since he opened in Lake Wylie. The workers are phenomenal. Claims have been handled quickly. I could find insurance cheaper but I doubt I would find the service I get at State Farm."
We responded:
"Thank you so much for your incredible loyalty over the past 40 years! We’re thrilled to hear that you’ve had such a positive experience with State Farm and the Jay Killen Agency. Providing exceptional service and quick claims handling is our top priority, and your kind words mean the world to us. We truly appreciate your trust and look forward to continuing to serve you for many more years to come! "
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Traci Williamson

February 3, 2026

5  out of  5
rating by Traci Williamson
"I have used State Farm/Jay Killen for many years for my car and homeowners insurance. I am highly satisfied with their team. They are all so helpful and have been so kind whenever I have any questions or need assistance. Highly recommend!"
We responded:
"Thank you so much for your kind words and for being a loyal client over the years! We’re thrilled to hear that you’ve had such a positive experience with our Agency. Providing helpful and friendly service is our top priority, and your recommendation means the world to us. If you ever need anything, don’t hesitate to reach out!"
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Aaron Luce

February 3, 2026

5  out of  5
rating by Aaron Luce
"I have always dealt with Casey , and have never had an issue. Everyone is nice and helpful . Great people"
We responded:
"Aaron, thank you for the rating and review. I really appreciate your comments and I'm sure Casey will too! "
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Jim Carson

January 28, 2026

5  out of  5
rating by Jim Carson
"I have been insured through Jay's office for over 25 years. They have provided exceptional service and support since the day I transferred my policies to them. The bottom line is I have always had the right coverage when I needed to make a claim. Jay and his staff have a way of making insurance easy to understand and simple to maintain. My claim experience with Jay and State Farm has been outstanding. I call Jay's office, they get the information they need, and then I get a call with a settlement arrangement that matches what my policy says I should expect. Insurance doesn't get easier than working with Jay."
We responded:
"Thank you so much, Jim, for your incredible 5-star review and for trusting our office with your insurance needs for over 25 years. We’re truly honored to have provided you with exceptional service and support throughout this time. It means a lot to us to know that we’ve been able to make insurance easy to understand and hassle-free for you. Your kind words about our claims process and commitment to getting you the right coverage are greatly appreciated. We look forward to continuing to serve you for many more years to come!"
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Janet Champagne

January 27, 2026

5  out of  5
rating by Janet Champagne
"Been with State Farm- Jay Killen- for 20+ years, everyone is always friendly, helpful and gets back with you at a reasonable time."
We responded:
"Thank you so much for your kind words, Janet! We're thrilled to hear that you've had such a positive experience with Jay Killen and the State Farm team over the past 20+ years. Providing friendly and timely service is very important to us, and your feedback means a lot. We look forward to continuing to assist you for many more years to come!"
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William Harris

January 22, 2026

5  out of  5
rating by William Harris
"I have been with State Farm (Jay Killians office) for over 15 years and they have been there everytime I have needed them. I will be with them another 15 years or more. If you need insurance of any kind these are the professionals you need to contact. Thank you to all the ladies in the office and Jay Killian!!!"
We responded:
"Thank you so much, William, for your incredible loyalty and kind words! We’re honored to have been your trusted insurance team for over 15 years and look forward to many more years of serving you. Your recommendation means the world to us, and we’ll be sure to share your appreciation with Jay and the entire team. If you ever need anything, we’re always here to help!"
Profile photo of Mike Lloyd

Mike Lloyd

January 22, 2026

5  out of  5
rating by Mike Lloyd
"Helped me set up autopay today. It was seamless and easy for me."
We responded:
"Thank you, Mike! We're glad to hear that setting up autopay was seamless and easy for you. If you ever need any further assistance, don’t hesitate to reach out. We're here to help!"
Profile photo of Jennifer

Jennifer

January 20, 2026

5  out of  5
rating by Jennifer
"Helpful team, always available to answer questions. Nice to be able to call and get someone on the phone instantly."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that our team has been helpful and readily available to assist you. Providing quick and personal support is very important to us, and we're glad it made a positive difference. Please don't hesitate to reach out anytime!"
Profile photo of Jody Tatham

Jody Tatham

January 20, 2026

5  out of  5
rating by Jody Tatham
"Best company I have ever worked with professional staff willing to help you with anything excellent insurance company 👍🏻"
We responded:
"Thank you so much, Jody! We're thrilled to hear that you had such a positive experience with our team. Providing professional and helpful service is our top priority, and your kind words mean a lot to us. We look forward to continuing to support you with all your insurance needs!"
Profile photo of Laura Piestrak

Laura Piestrak

January 16, 2026

5  out of  5
rating by Laura Piestrak
"Professional, personable"
We responded:
"Thank you for your 5-star review! We're glad to hear you found our service both professional and personable. We appreciate your kind words and look forward to serving you again!"
Profile photo of Clare Heider

Clare Heider

January 15, 2026

5  out of  5
rating by Clare Heider
"The office personnel have assisted me with questions and data entry. To be slightly non computer friendly tests the patience in the office with no criticism sensed Thank you to them all"
We responded:
"Thank you so much for your kind words! We're glad our team could assist you throughout the process. It's our pleasure to help, and we're always here whenever you need us. Thanks again for your thoughtful feedback!"
Profile photo of William Colon

William Colon

January 15, 2026

5  out of  5
rating by William Colon
"I've been with State farm for 22 years and I have never had any problems with them. They always took care of everything and any problems that I would have."
We responded:
"Hi Mr. Colon, Thank you so much for your incredible loyalty over the past 22 years! We’re thrilled to hear that State Farm has consistently taken care of you and your needs. Your trust means the world to us, and we look forward to continuing to serve you for many years to come. If you ever need anything, please don’t hesitate to reach out!"
Profile photo of Sonya Spalding

Sonya Spalding

January 14, 2026

5  out of  5
rating by Sonya Spalding
"I've been a customer of this agency for a long time and they have been wonderful to deal with. They're always so helpful and friendly!"
We responded:
"Hi Sonya, Thank you so much for your kind words and continued loyalty! We're thrilled to hear that our team has been helpful and friendly throughout your experience. It’s always a pleasure to assist you, and we look forward to serving you for many more years to come!"
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Staci Maher

January 13, 2026

5  out of  5
rating by Staci Maher
"Loved working with Jennifer at Jay Killian State Farm. They are very responsive and thorough. I was able to reduce my insurance cost and get great coverage. Jennifer promptly replied to all my questions and concerns. Very professional !"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jennifer provided you with responsive, thorough, and professional service. It's wonderful that you were able to reduce your insurance costs while getting great coverage. We truly appreciate your trust and look forward to continuing to serve you!"
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paul burghard

January 13, 2026

5  out of  5
rating by paul burghard
"I have been a customer for many years and have all of my vehicles insured at Killen. Staff at Killen is very knowledgeable and helpful."
We responded:
"Thank you, Paul, for your continued trust and loyalty over the years! We're delighted to hear that our team has been knowledgeable and helpful in meeting your insurance needs. We truly appreciate having you as a valued customer and look forward to serving you for many more years to come!"