State Farm® Insurance Agent Jay Killen
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
TG Daniels
August 16, 2024
"Great people to work with!!"
"Thank you for the review and rating. We really appreciate your feedback. "
Ben E. Thompson Jr.
March 8, 2024
"Have had insured multiple cars, trucks, and a boat with Jay Killen's State Farm for at least 15 hrs mabe more! And don't have one thing to complain about! The people in the office are always there to help! And highly recommend!!!"
"Ben, thank you for the rating and review. We appreciate your business and your loyalty. "
Aaron Luce
January 8, 2024
"I have always felt with Casey , and have never had an issue. Everyone is nice and helpful . Great people"
"Aaron, thank you for the rating and review. I really appreciate your comments and I'm sure Casey will too! "
Kim Coburn
January 4, 2024
"The ladies are always eager to help. Been under State Farm Insurance here for 24 years"
"Kim, thank you for the rating and the kind words about our team. I really appreciate your loyalty. You've been with us since we opened in 1999! "
Thomas McNamara
October 13, 2023
"Janet Denney did an excellent job explaining the quote to us!"
"Thomas for thank for the rating and review. I really appreciate you acknowledging Janet and the way she helped you. "
Donya Beasley
August 11, 2023
"Janet was thorough in her explanation of my coverages, discounts, and bills. We even got better coverage for less than our current rate from another company. Thank you, I look forward to never having to call State Farm, but feel like I will be heard if I need service."
"Hi Donya, thank you for taking the time to provide a rating and review. I also appreciate the kind words about your experience with Janet. And, yes, hopefully you don't need us but we're here if you do!"
Stacie Miele
January 18, 2023
"So happy with the great customer service, made switching from my prior insurance company so simple and easy. Great rates and service, can't beat it!!"
"Thank you Stacie! We really appreciate you taking the time to provide a rating and review."
Jennifer J
October 14, 2022
"Been with this State Farm office for over 20 years! They do a fantastic job! All State Farms offices are NOT created equal! This office returns phone calls and emails and are extremely knowledgeable and efficient! The customer service is exemplary! A special thanks to Casey McCarter for being such a great account representative!"
"Thanks for the review Jennifer. I appreciate your loyalty to State Farm and my Agency. Hope all is well with you guys."
Jt KiIllen
July 11, 2022
"Jay killen is the man!"
"Funny, thanks JT!"
Theresa Rakitsky
March 24, 2022
"Great insurance agent, have been with him since the year 2006, have been very satisfied"
"Thank you for the review and rating Theresa! We really appreciate having you as our customer!"
Jake Kea
February 11, 2022
"Jay is a knowledgeable and helpful agent. Highly recommend him and his office!"
"Thanks Jake!"
Scott Logue
December 10, 2021
"Have been a client for years and will continue. Excellent service!"
"Scott, thank you for the review and rating. We really appreciate your business and loyalty."
Carl Shaffer
June 16, 2021
"Friendly knowledge peole"
"Carl, thank you for the review!"
Carrie Mackins
June 12, 2021
"Good insurance love the people there"
"Thanks Carrie! We appreciate your business."
Brandon Charlotte
January 22, 2021
"Auto insurance for a great price. My agent!"
"Thanks Brandon!"
Shelby Blackmon
March 15, 2020
"Jay and Sharon were able to help me with my questions and concerns. There has been other staff members who have helped me as well. They respond quickly, even outside of work hours. I appreciate the help they gave given me."
"Shelby, thank you for the review and rating. We really appreciate that. I'm glad we were to get everything done for you."
Brooke Rhodes
February 25, 2020
"Called today to transfer my insurance to a new car and spoke with Heather. She was so helpful and explained the whole process with me. She did an awesome job and was SO helpful!"
"Thanks Brooke, I appreciate you taking the time to recognize Heather and do a review!"
Butch Braswell
November 3, 2019
"Great people"
"Thanks Butch, I appreciate that. You're a great client!"
Jessica Parker
March 1, 2019
"It the best state farm ever"
"Thank you for the rating and kind words. We certainly appreciate you as a client!"
Jim Ellington
September 17, 2018
")32l excellent place to eat"
"Jim, thanks for taking the time to give us a rating. We always appreciate feedback but I was not able to determine how you came into contact with our office. Could you please give me a call at (803) 831-7393 or email me at jay@jaykillen.com and let me know if there was something in particular that resulted in the subpar rating?"
S Sides
May 7, 2018
"Called and initially I was pleasantly assisted. They contacted my current State Farm agent (coming from out of state) to get some information. I then received a call back from a Mandy (sp?), and immediately realized this was not a place I wished to do business with. No discussion or anything and starts asking for my mileage on my autos when calling about home owners insurance. I have an expectation for a service provider to ask how they can help me and get some general background on my needs before I get 20 questions on things. A degree of comfort has to be established and I am tired of tolerating business that act as though I am doing a favor to them by calling."
"Mr. Sides, As I mentioned in our brief telephone call yesterday, I want to apologize for the poor experience you had with our office. We value every opportunity to serve our customers and realize it is a privilege to do so. After discussing this with our team, it is clear we had some miscommunication issues internally and failed to clarify what you needed from us. Our goal is to make the state-to-state transfer process as easy as possible and we regret that was not the case for you. Please feel free to call me at your convenience if you wish to discuss this matter in further detail or if you have additional concerns. We do appreciate your feedback and will learn from this experience."
Konstantin Kosarev
May 2, 2016
"Horrible customer service. They don't seem to be interested in new customers or up selling new policies. Will make my HOI switched to different company."
"Mr. Kosarev, Thank you for speaking with me yesterday about your concerns. I'm glad that we were able to take care of everything for you. Please let me know if you have any other questions or need my assistance with your account."
Mallory Kennington
April 22, 2016
"Absolutely deplorable. I have had my bill jump around by as much as $30 per month starting in 11/2015. All I was given was some vague explanation about location change. When I talked to a different agent, I was told that the LRF is the exact same in both places. I was never given a satisfactory explanation and now Jay himself is refusing to issue a credit for the amount I was over charged. I've never received service quite this horrible. STAY AWAY!"
"Mallory, I am very sorry that you are not happy with my explanations. As I mentioned in my most recent email, I will be glad to meet with you to discuss any and all concerns you may have about your insurance."
corbin b
November 14, 2014
"Tried to contact the agent several times for a meeting. Never there. Switched agents after being with him for 5 years."
"I'm really sorry to hear that you were not able to reach me. I did a quick search for your name but could not locate you. Either way, I apologize if you did not get the reply you needed from me. My goal is to return all messages the same day but not later than the next day. I'm not sure what happened here and discussed it with our team. I would really appreciate the opportunity to speak with you about this. Would you be willing to speak with me or someone else at State Farm?"
Blake Anderson
March 13, 2014
"I really appreciate all that Jay Killen and his excellent team do for me. I can call Mandy there and have exactly what I need done completed very quickly. 90% of what I need done she handles over the phone or by email, but when I have to go to the office, she'll already have what I need printed out for me to sign and leave. I have been a customer at that office now for 15+ years now and don't plan on going to any other office. GREAT JOB!!!"