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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kimberly Klonowski

Kimberly Klonowski

November 12, 2024

5  out of  5
rating by Kimberly Klonowski
"The staff is amazing and helpful anytime I call. I love that they are local and have been part of our community for years."
We responded:
"We’re grateful for your positive feedback! Thank you for being a long-time State Farm client. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Stephanie Treadway

November 8, 2024

5  out of  5
rating by Stephanie Treadway
"State Farm has exceeded our insurance needs tremendously. From the quick call back and friendly service Janet is always fast and Available to help at any time. The prices for my bundle packages is the cheapest I have found . Thanks, State Farm !"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Keenan Dunn

November 1, 2024

5  out of  5
rating by Keenan Dunn
"Janet was awesome… She was super helpful and efficient in helping us get our new insurance setup for a vehicle purchase. Love working with this group!"
We responded:
"Thanks Keenan! We really appreciate the rating and review. Happy to hear Janet took care of everything for the new vehicle."
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terry hackathorn

October 22, 2024

5  out of  5
rating by terry hackathorn
"Every time I called Tracey listen and helped me with the problem."
We responded:
"Thank you so much for the rating and review - also for mentioning Tracey by name. She' s been with us at Jay Killen - State Farm Insurance Agent for four years and is excellent at solving problems. Thank you for choosing State Farm Insurance and our Agency."
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Tom Shuda

October 17, 2024

5  out of  5
rating by Tom Shuda
"Shoutout to Casey McCarter at JKI. I typically go through a half dozen or more vehicles a year and always needing to cancel one , add another , etc. she is always a phone call or email away and takes care of our needs 100 % of the time. I’m scared she is gonna quit taking my calls at some point ! Please don’t … Awesome person and thank you so much for taking such good care of my family with our insurance needs ! Tom Shuda"
We responded:
"Thank you for the kind words about Casey. She does an amazing job every day and it's certainly nice to get positive feedback from long time State Farm customers like you."
Profile photo of Angie Shuda

Angie Shuda

October 16, 2024

5  out of  5
rating by Angie Shuda
"Thank You to Casey McCarter for always taking care of all our insurance needs. Casey is always quick to respond to our emails as well as resolving what ever the issue may be. Jay Killen you are lucky to have her working for you at State Farm Insurance!"
We responded:
"You are absolutely right! I am very lucky to have Casey! We've really got a great team taking care of clients and I'm grateful for all they do representing the Agency and State Farm. Thank you for taking a moment to leave a rating and review. "
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TG Daniels

August 16, 2024

5  out of  5
rating by TG Daniels
"Great people to work with!!"
We responded:
"Thank you for the review and rating. We really appreciate your feedback. "
Profile photo of Ben E. Thompson Jr.

Ben E. Thompson Jr.

March 8, 2024

4  out of  5
rating by Ben E. Thompson Jr.
"Have had insured multiple cars, trucks, and a boat with Jay Killen's State Farm for at least 15 hrs mabe more! And don't have one thing to complain about! The people in the office are always there to help! And highly recommend!!!"
We responded:
"Ben, thank you for the rating and review. We appreciate your business and your loyalty. "
Profile photo of Aaron Luce

Aaron Luce

January 8, 2024

5  out of  5
rating by Aaron Luce
"I have always felt with Casey , and have never had an issue. Everyone is nice and helpful . Great people"
We responded:
"Aaron, thank you for the rating and review. I really appreciate your comments and I'm sure Casey will too! "
Profile photo of Kim Coburn

Kim Coburn

January 4, 2024

5  out of  5
rating by Kim Coburn
"The ladies are always eager to help. Been under State Farm Insurance here for 24 years"
We responded:
"Kim, thank you for the rating and the kind words about our team. I really appreciate your loyalty. You've been with us since we opened in 1999! "
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Thomas McNamara

October 13, 2023

5  out of  5
rating by Thomas McNamara
"Janet Denney did an excellent job explaining the quote to us!"
We responded:
"Thomas for thank for the rating and review. I really appreciate you acknowledging Janet and the way she helped you. "
Profile photo of Donya Beasley

Donya Beasley

August 11, 2023

5  out of  5
rating by Donya Beasley
"Janet was thorough in her explanation of my coverages, discounts, and bills. We even got better coverage for less than our current rate from another company. Thank you, I look forward to never having to call State Farm, but feel like I will be heard if I need service."
We responded:
"Hi Donya, thank you for taking the time to provide a rating and review. I also appreciate the kind words about your experience with Janet. And, yes, hopefully you don't need us but we're here if you do!"
Profile photo of Stacie Miele

Stacie Miele

January 18, 2023

5  out of  5
rating by Stacie Miele
"So happy with the great customer service, made switching from my prior insurance company so simple and easy. Great rates and service, can't beat it!!"
We responded:
"Thank you Stacie! We really appreciate you taking the time to provide a rating and review."
Profile photo of Jennifer J

Jennifer J

October 14, 2022

5  out of  5
rating by Jennifer J
"Been with this State Farm office for over 20 years! They do a fantastic job! All State Farms offices are NOT created equal! This office returns phone calls and emails and are extremely knowledgeable and efficient! The customer service is exemplary! A special thanks to Casey McCarter for being such a great account representative!"
We responded:
"Thanks for the review Jennifer. I appreciate your loyalty to State Farm and my Agency. Hope all is well with you guys."
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Jt KiIllen

July 11, 2022

5  out of  5
rating by Jt KiIllen
"Jay killen is the man!"
We responded:
"Funny, thanks JT!"
Profile photo of Theresa Rakitsky

Theresa Rakitsky

March 24, 2022

5  out of  5
rating by Theresa Rakitsky
"Great insurance agent, have been with him since the year 2006, have been very satisfied"
We responded:
"Thank you for the review and rating Theresa! We really appreciate having you as our customer!"
Profile photo of Jake Kea

Jake Kea

February 11, 2022

5  out of  5
rating by Jake Kea
"Jay is a knowledgeable and helpful agent. Highly recommend him and his office!"
We responded:
"Thanks Jake!"
Profile photo of Scott Logue

Scott Logue

December 10, 2021

5  out of  5
rating by Scott Logue
"Have been a client for years and will continue. Excellent service!"
We responded:
"Scott, thank you for the review and rating. We really appreciate your business and loyalty."
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Carl Shaffer

June 16, 2021

5  out of  5
rating by Carl Shaffer
"Friendly knowledge peole"
We responded:
"Carl, thank you for the review!"
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Carrie Mackins

June 12, 2021

5  out of  5
rating by Carrie Mackins
"Good insurance love the people there"
We responded:
"Thanks Carrie! We appreciate your business."
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Brandon Charlotte

January 22, 2021

4  out of  5
rating by Brandon Charlotte
"Auto insurance for a great price. My agent!"
We responded:
"Thanks Brandon!"
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Shelby Blackmon

March 15, 2020

5  out of  5
rating by Shelby Blackmon
"Jay and Sharon were able to help me with my questions and concerns. There has been other staff members who have helped me as well. They respond quickly, even outside of work hours. I appreciate the help they gave given me."
We responded:
"Shelby, thank you for the review and rating. We really appreciate that. I'm glad we were to get everything done for you."
Profile photo of Brooke Rhodes

Brooke Rhodes

February 25, 2020

5  out of  5
rating by Brooke Rhodes
"Called today to transfer my insurance to a new car and spoke with Heather. She was so helpful and explained the whole process with me. She did an awesome job and was SO helpful!"
We responded:
"Thanks Brooke, I appreciate you taking the time to recognize Heather and do a review!"
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Butch Braswell

November 3, 2019

5  out of  5
rating by Butch Braswell
"Great people"
We responded:
"Thanks Butch, I appreciate that. You're a great client!"
Profile photo of Jessica Parker

Jessica Parker

March 1, 2019

5  out of  5
rating by Jessica Parker
"It the best state farm ever"
We responded:
"Thank you for the rating and kind words. We certainly appreciate you as a client!"